THE RELATIONSHIP BETWEEN THE CARING ATTITUDE OF NURSES AND KLIENT SATISFACTION AT THE PEKAUMAN PUBLIC HEALTH CENTER BANJARMASIN
Keywords:
Caring Attitude, Client Satisfaction, NursesAbstract
The behavior of nurses in health services in providing services to clients determines whether or not the client is satisfied with the service. Nurses have a big influence in determining the quality of service. Especially with Caring behavior that pays attention to clients humanistically so that a harmonious nurse-client relationship occurs and increases client satisfaction. The purpose of this study was to determine whether there was a relationship between the caring attitude of nurses and client satisfaction at Pekauman Health Center Banjarmasin. This research method is correlational quantitative with a cross-sectional nursing research design conducted in June 2021. Data were taken using the Spearman Rank statistical test. The sample of this study was 79 respondents who visited the General Poly Public Health Center of Pekauman. The sampling technique is accidental sampling. The results of this study were respondents who stated that nurses were caring enough 39 respondents (49.4%), 40 respondents who cared well (50.6%), 15 respondents who were dissatisfied (19%), and 64 respondents who were satisfied ( 81%). The value of p value = 0.000 < 0.05, it means that there is a relationship between the caring attitude of nurses and client satisfaction at the Pekauman Health Center with a correlation coefficient of 0.490. It can be concluded that the results of the study show that caring for nurses is good and clients are satisfied.
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